Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
Are all items on Runway Catalog authentic?
Yes, we guarantee 100% authenticity for every product. Each item undergoes a rigorous multi-point inspection process by our in-house experts before being listed.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all security tags and designer packaging intact.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by destination but generally takes 7-10 business days via our premium courier partners.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna and Affirm.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.