Returns & Exchanges

At Runway Catalog, we want you to be completely satisfied with your luxury purchase. If your item isn't the perfect fit, you can return or exchange eligible items within 14 days of delivery provided they are in original condition with all designer tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your items in their original packaging, ensuring all designer boxes, dust bags, and authenticity cards are included to avoid restocking fees.

3

Ship It Back

Affix the prepaid shipping label provided in your email to the outside of your package and drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our boutique team inspects your return for quality assurance, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing